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TIM support services

Support from our experts

TIM is the market-leading value-added distributor in the data centre and security environments. This is largely thanks to our technical expertise. We offer all our system house partners the opportunity to draw on our know-how gained over many years. If you ever get stuck with a problem, we’ll help you quickly and with no complications. Our Support employees are certified, speak German, have cross-manufacturer expertise and guarantee service quality at the highest level.

We’ll be pleased to present our range of services to you.

TIM Support:  Mon – Fri  8 am – 6 pm | +49 611 2709 721 

Basic Support services

Zuschuss betriebliche Altersvorsorge

Hotline

German
9 x 5 to 24 x 7 x 1

Zuschuss betriebliche Altersvorsorge

Call management

Recorded in ITIL-compliant system
Automatic status information

Zuschuss betriebliche Altersvorsorge

Remote support

Access via WebEx
or TeamViewer

Zuschuss betriebliche Altersvorsorge

Replacement hardware

from TIM AG

Optional support services

Zuschuss betriebliche Altersvorsorge

Pre-Sales

to support you
for new projects

Zuschuss betriebliche Altersvorsorge

Installing new
instances/updates

Remote or on site 

Zuschuss betriebliche Altersvorsorge

Troubleshooting

to improve performance

Zuschuss betriebliche Altersvorsorge

Workshops

Analysis | Conception
Training

Do you have any questions about our SLAs?

TIM Support 1st & 2nd Level

Our 1st & 2nd Level IT-Support guarantees a high level of technical expertise to find the right solutions for complex challenges – including by distance analysis or remotely.

TIM Support PLUS

We support our partners using proactive monitoring ‒ also including end customer environments on request ‒ to maintain IT operations.

Certified expertise provided in German

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