TIM support services
Support from our experts
TIM is the market-leading value-added distributor in the data centre and security environments. This is largely thanks to our technical expertise. We offer all our system house partners the opportunity to draw on our know-how gained over many years. If you ever get stuck with a problem, we’ll help you quickly and with no complications. Our Support employees are certified, speak German, have cross-manufacturer expertise and guarantee service quality at the highest level.
We’ll be pleased to present our range of services to you.
TIM Support: Mon – Fri 8 am – 6 pm | +49 611 2709 721
Basic Support services
Hotline
German
9 x 5 to 24 x 7 x 1
Call management
Recorded in ITIL-compliant system
Automatic status information
Remote support
Access via WebEx
or TeamViewer
Replacement hardware
from TIM AG
Optional support services
Pre-sales
to support you
for new projects
Installing new
instances/updates
Remote or on site
Troubleshooting
to improve performance
Workshops
Analysis | Conception
Training
Do you have any questions about our SLAs?
TIM Support 1st & 2nd Level
Our 1st & 2nd Level IT-Support guarantees a high level of technical expertise to find the right solutions for complex challenges – including by distance analysis or remotely.
TIM Support PLUS
We support our partners using proactive monitoring ‒ also including end customer environments on request ‒ to maintain IT operations.
Certified expertise provided in German
TIM has been a Commvault CASP Advanced Partner since 2009 and has provided services on behalf of the manufacturer since then (1st Level | Commvault).
1st & 2nd Level | Support PLUS
Avamar, Data Domain, Data Protection Suite, NetWorker, PowerProtect Data Manager.
TIM has been a Quantum Service Partner since 2004 and has provided services on behalf of the manufacturer since then (1st Level | Scalar Series).
hotline for system houses:
support@tim.de
+49 611 2709 721