TIM Services – the right know-how for every step

We accompany our partners in every phase of their projects. Individually, with sound expertise and fixed, always reachable contacts. With our cross-manufacturer know-how your projects will be planned reliably and receive the best-possible support. We pass on our knowledge – in extensive training and further education courses. This is how we create decisive competitive advantages.

We’ll accelerate
your business.

We’ll support
your business development.

We’ll accompany
your projects.

We’ll accelerate your business.

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Personal contact with high availability and rapid reaction times

We have specialists for all the manufacturers we represent and products we offer. They are always up-to-date and know the technology down to the last detail. Questions about current projects will be answered promptly.

Simple and uncomplicated project registration

You can easily and independently register your projects around the clock by email and/or in our Partner Portal. You will then have an overview of all the information there, about the details of your orders as well as the contracts you have concluded.

Manufacturer specialists in sales and technology

Our experts know (almost) everything about the manufacturers we represent and their products. And on the rare occasions they don’t, they are well-networked and can promptly get in touch with our contacts at the manufacturers.

Consulting, sizing and configuration

We provide practical support for our partners and on request are prepared to provide consulting services for customers together with you. You can also use our expertise for the right sizing and configuration.

Renewal tracking for tech-refresh and maintenance renewal

Our reminder service will inform you about expiring maintenance agreements in good time. A good opportunity to recommend a tech-refresh or timely extension to your customers. We will be pleased to consolidate different deadlines for one customer.

Partner Portal with information about your projects

We have set up our own web portal for our partners. You will also find information about your managed services there – by manufacturer, by individual customers and prepared in detail down to product area and article level.

Alternative finance models

Introducing new technologies often involves heavy financial burdens. For this reason, TIM has developed its own finance models for its partners. With an individually coordinated strategy we’ll help you bridge the gap between tight budgets and rising costs.

Close cooperation with your Channel Development Manager

As channel development partners we always keep an eye on the latest technology and current market developments. On the basis of this expertise your personal contact will recommend future-proof products and manufacturer offers to you for your portfolio.

Presenting new programmes and technologies

As soon as technical innovations that could be interesting to you become known, we’ll inform you and offer to present these to you. This can be done both remotely and also on site with you.

Targeted training and further education

It is important to us that our employees receive thorough and comprehensive training and also continuously expand their knowledge later on. In addition, every year we train over 3600 representatives of our partners and turn them into experts.

Generating leads and developing projects

We’ll support you to acquire customers and will provide you with our know-how during the project development phase. Afterwards, we’ll accompany you during every step – from the pilot project, through pre-sales consulting and up to completing the project.

Positioning and networking

We have worked with the leading German system houses for years. We’ll gladly pass on the experience we have gained to you and will help you to position your company and build up your own network of customers and partners.

We’ll support your business development.

  • Close cooperation with your Channel Development Manager
  • Presenting new programmes and technologies
  • Targeted training and further education
  • Generating leads and developing projects
  • Positioning and networking
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We’ll accompany your projects.

Request pre-sales consulting

Free pre-sales consulting

Our experts will also be there for your customers. On request we’ll accompany you at pre-sales appointments and also through the complete project cycle. You’ll also be able to implement projects with solutions with which you have had little experience to date.

Sizing by analysing the IT environment

We are well versed in IT infrastructures of all sizes and kinds. We’ll be pleased to help you with this knowledge when you need to find the right sizing for a customer’s IT solution. In doing so we’ll also be pleased to provide you with the necessary analysis tools.

Installation, implementation and troubleshooting

Our specialists notice many obstacles in advance when installing and implementing a solution and can show you what to do about these. You can also turn to them later at any time if you get stuck with a problem.

Training and certification

Our employees are given thorough and comprehensive training and continuously develop themselves further. In addition, we’ll also train you and your end customers and turn them into experts.

German-speaking support

If any problems occur, our Support department will be pleased to help. Our Support employees all speak German, have cross-manufacturer expertise and offer service quality at the highest level.

Our TIM Solution Centre | TSC

creates optimal planning certainty

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Test settings and demo equipment

Mobile equipment, completely pre-installed in flight cases, will enable you to provide informative tests and demonstrations anywhere. Plug-and-play is sufficient.

Live demonstrations

give practical insights and create optimal planning certainty. Allowing you to optimally prepare projects.