TIM Services – Your success is what drives us
We accompany you personally, reliably and with fixed contact persons through every project phase. Our cross-manufacturer expertise ensures planning reliability, smooth processes and simple, efficient collaboration. Through targeted training and further education, we strengthen your expertise and impart knowledge that moves you forward – for sustainable competitive advantages.
We’ll accelerate your business.
Your direct line to your personal contact
Our specialists know the manufacturers, products and processes down to the last detail. They are well networked, always up to date and answer your questions quickly and reliably. Use our expert knowledge for your success!
Quick & easy project registration
Register your projects conveniently by e-mail or directly in our partner portal. Keep track of orders, contracts and all relevant details at all times – efficiently and transparently.
Vendor specialists in sales & technology
Our experts have in-depth knowledge of the manufacturers and products in our portfolio. If a question remains unanswered, they have access to a strong network and direct manufacturer contacts – for precise and fast solutions.
Consulting, sizing & configuration
From customer consultation to the optimal sizing and configuration solution – we provide you with practical support. Take advantage of our expertise to implement your projects efficiently and future-proof.
Renewal tracking for maintenance & tech refresh
Our reminder service informs you in good time about expiring maintenance contracts. This allows you to proactively recommend tech refreshes or renewals to your customers. On request, we can consolidate all relevant dates for you.
Partner portal: All projects at a glance
Our web portal offers you detailed insights into your managed services – across all manufacturers, per customer and broken down to item level. This allows you to maintain control at all times.
Flexible financing models
New technologies require investment. TIM offers you individual financing strategies to bridge budget bottlenecks and manage costs optimally. Use this flexibility for your growth.
We’ll support your business development.
Close cooperation with your Channel Development Manager
We keep an eye on the latest market developments. Your personal contact will advise you specifically on future-proof technologies that ideally complement your portfolio.
Focus on new programs & technologies
As soon as exciting innovations are available, we will inform you immediately. We can present new programs and technologies to you on request.
Targeted training & further education
TIM experts receive in-depth training and continuous professional development. In addition, we train over 3,600 partner representatives every year, turning them into experts too.
Lead generation & project development
We actively support you in customer acquisition and accompany your projects – from the initial idea through the pilot phase and pre-sales consulting to successful completion.
We’ll accompany your projects.
Free pre-sales advice
TIM experts are there to support you and your customers. If required, we will accompany you to pre-sales appointments and provide support throughout the entire project cycle – even for new solutions with which you have little experience.
Optimal sizing through IT analysis
We are familiar with IT infrastructures of all sizes and can help you to size your solutions correctly. We also provide you with suitable analysis tools for this purpose.
Installation, implementation & troubleshooting
Our specialists help you to identify and avoid potential challenges at an early stage. In the event of problems, we are always on hand to provide you with expert support.
Training & certification
In addition to the continuous training of our own experts, we also train you and, if required, your end customers – in a practical and vendor-independent manner. Benefit from valuable know-how for your business development.
German-speaking support
Our support team speaks your language and offers you cross-manufacturer expertise and first-class service quality – reliable, efficient and always at your side.
Our TIM Solution Centre | TSC
creates optimal planning certainty
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