TIM Services
Your success is what drives us
As a system house partner, you face complex challenges every day. We support you with personal commitment, reliable advice, and proven services – so your projects succeed and your business grows sustainably.
We’ll accelerate your business.
Know-how, speed, and reliability are crucial when turning projects into success stories. We offer structured services that simplify and streamline collaboration – for greater impact in your daily business.
Personal contact person
Direct line to a dedicated TIM expert – fast, competent, and solution-oriented.
For you, this means high availability and reliable support.
Quick & easy project registration
Register your projects quickly and easily via email or through the TIM partner portal : efficient, transparent, and time-saving.
Vendor specialists in sales & technical support
In-depth expertise meets direct vendor access.
For fast, precise answers – even for complex inquiries.
Consulting, sizing & configuration
From customer consulting to the optimal sizing and configuration solution – we provide practical support. This saves time and ensures project success.
Renewal tracking & tech refresh
Automated reminders for maintenance and license periods: this keeps you proactive with your customers and allows you to seize every opportunity for contract renewals and tech refreshes.
TIM Partner Portal – full transparency
All project, order, and MSP contract data clearly organized in one place.
This simplifies planning and management – and saves valuable time.
Flexible financing models
Customized solutions that secure liquidity and give your customers more financial leeway – for smooth implementation of IT projects.
Credit assessment
Identify risks early on and plan projects with confidence.
With professional credit checks and strong financial partners, we provide reliable assessments and greater planning security.
Credit lines
More scope for demanding projects.
TIM organizes project limits tailored to your needs and higher credit lines – for smooth processes and fast implementation.
Leasing
Financial flexibility in projects.
We arrange tailor-made leasing and hire purchase solutions from leading providers, thereby strengthening liquidity and investment freedom.
We’ll support your business development.
Identifying and developing projects requires tools and momentum. We support you with lead generation and channel development initiatives, as well as targeted enablement – practical and market-driven.
Your Channel Development Manager
Your Channel Development Manager supports you with tailored advice on technologies, vendor programs, lead generation, and training and education. This lays the foundation for strategic and sustainable business development within your system house.
Targeted training & education
TIM experts receive thorough initial training and continuous professional development. In addition, we train over 3,600 partner representatives annually – turning them into experts as well.
Unlock new business opportunities strategically
We support you with targeted lead generation and accompany your projects with in-depth market knowledge and technological expertise – for predictable growth in your system house business.
We’ll accompany your projects.
TIM supports you with comprehensive professional services – from pre-sales consulting to technical implementation and German-speaking support.
Free pre-sales consulting
TIM experts support you and your customers early in the project – personally, across vendors, and with many years of hands-on experience. Whether it’s proven solutions or new approaches in data center and security, we guide you safely through complex technology scenarios.
Optimal sizing through IT analysis
We are familiar with IT infrastructures of all sizes and support you in optimally sizing your solutions. To do this, we also provide suitable analysis tools.
Installation, implementation & troubleshooting
Our specialists ensure smooth execution of your projects – with solid expertise and a solution-oriented approach. This gives you access to specialized know-how that complements and secures your technical implementation.
Training & certification
In addition to the continuous training of our own experts, we also train you and, if required, your end customers – in a practical and vendor-independent manner. Benefit from valuable know-how for your business development.
German-speaking support
Our support team speaks your language and offers cross-vendor expertise along with top-tier service quality – reliable and efficient.
Our TIM Solution Centre | TSC
creates optimal planning certainty
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